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madmud
Starting Member
Hong Kong
7 Posts |
 Posted - 04/08/2005 : 05:11:35
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I bought the pedal back in Feb. Last month when I inserted the cable into the input jack some spark came off, along with some black smoke and a "pop" sound. Now the pedal doesn't work anymore. It was just the second time I used the pedal. Since I live in Hong Kong I don't know where I can get it fixed. Can I send it back to the US to get it fixed? What is the address? Please help. This is a perfect tuner and I just can't use it anymore. Thanks. 
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Marshall Johns
StroboSoft Support
USA
586 Posts |
Posted - 04/08/2005 : 09:11:21
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Hi madmud,
Welcome to the forum.
Can you please give me more details regarding what you plugged in, type of cable, etc?
This is the very first time I have heard of a situation like this happening. Email me back and I can give you further instructions on how we can handle this for you.
Please let me know where you purchased the pedal and if you registered the warranty, also.
Regards,
Marshall |
Click Here to Buy StroboSoft Now
Visit the StroboSoft Website
Marshall Johns
StroboSoft Support
708-388-3311
mlj@petersontuners.com |
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rpavich
Starting Member
12 Posts |
Posted - 04/09/2005 : 05:30:55
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Are you sure you didn't plug in to the "strobo-toaster"?
Sorry, didn't mean to make fun of your bad luck.
bob |
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madmud
Starting Member
Hong Kong
7 Posts |
Posted - 04/19/2005 : 01:22:58
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Hi Marshall,
Thanks for your reply.
The cable was just a regular guitar cable with a jack on each end. I didn't register the pedal online, but the serial number is VSS105974. I bought it in Vacouver at a guitar store called Long and McQuade. Hope you can help me on this. Thanks. 
quote:
Originally posted by Marshall Johns
Hi madmud,
Welcome to the forum.
Can you please give me more details regarding what you plugged in, type of cable, etc?
This is the very first time I have heard of a situation like this happening. Email me back and I can give you further instructions on how we can handle this for you.
Please let me know where you purchased the pedal and if you registered the warranty, also.
Regards,
Marshall
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Marshall Johns
StroboSoft Support
USA
586 Posts |
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madmud
Starting Member
Hong Kong
7 Posts |
Posted - 04/20/2005 : 05:14:41
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Hi Marshall,
Thanks for your reply. I was just using an Energizer battery. Thanks.
quote:
Originally posted by Marshall Johns
madmud,
Thanks for your reply. I will make the arrangements to get you taken care of but please let me know how you are powering the Stomp. Battery, power supply? If using a power supply, which one?
Regards,
Marshall
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Marshall Johns
StroboSoft Support
USA
586 Posts |
Posted - 04/20/2005 : 09:38:50
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madmud,
We can certainly take care of your situation. To be honest, this is the first time ever we have heard of this type of failure from plugging in with just a battery. A bad or inappropriate power supply has been known to cause these types of problems, typically.
Send it in to us and we will inspect/test the unit to confirm its cause of failure. In the case that it is our fault, there is no repair fee. StroboStomps come with a three year warranty.
Here is the address you can ship it to:
Peterson Electro-Musical Products, Inc.
Attn: Tech West
11601 S. Mayfield Ave.
Alsip, IL 60803
Please make sure to include in the box:
-Your contact information so we know how to get in touch with you after we receive the unit.
-A printout of this conversation
Regards,
Marshall |
Click Here to Buy StroboSoft Now
Visit the StroboSoft Website
Marshall Johns
StroboSoft Support
708-388-3311
mlj@petersontuners.com |
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madmud
Starting Member
Hong Kong
7 Posts |
Posted - 04/21/2005 : 09:14:11
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Marshall,
I sent it to the below address via UPS today along with the required info. Upon receipt and when you have more info please kindly send me an email. Thanks for your help on this.
Regards,
Madmud
quote:
Originally posted by Marshall Johns
madmud,
We can certainly take care of your situation. To be honest, this is the first time ever we have heard of this type of failure from plugging in with just a battery. A bad or inappropriate power supply has been known to cause these types of problems, typically.
Send it in to us and we will inspect/test the unit to confirm its cause of failure. In the case that it is our fault, there is no repair fee. StroboStomps come with a three year warranty.
Here is the address you can ship it to:
Peterson Electro-Musical Products, Inc.
Attn: Tech West
11601 S. Mayfield Ave.
Alsip, IL 60803
Please make sure to include in the box:
-Your contact information so we know how to get in touch with you after we receive the unit.
-A printout of this conversation
Regards,
Marshall
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Marshall Johns
StroboSoft Support
USA
586 Posts |
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Ron
Starting Member
USA
11 Posts |
Posted - 04/21/2005 : 21:05:47
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Oddly enough, I experienced much the same problem discribed by MadMud. I didn't see any smoke, sparks or hear any pops, but I did detect a burning smell. I've only had my tuner for two weeks. I have sent an email to:techwest@petersonemp.com
Should I just mail the tuner to the above address, or wait for an email reply. |
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Marshall Johns
StroboSoft Support
USA
586 Posts |
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Ron
Starting Member
USA
11 Posts |
Posted - 04/22/2005 : 09:55:14
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Marshall,
I sent the email last evening. I got a reply back this morning and the tuner will ship this afternoon. Thanks. |
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Marshall Johns
StroboSoft Support
USA
586 Posts |
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madmud
Starting Member
Hong Kong
7 Posts |
Posted - 04/22/2005 : 23:40:49
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Marshall,
Thanks for the quick turnaround time.
Did they find out what was causing the problem?
I live in HK, so please send it back to me via UPS. You can send it using my account number: ww016. The below is my address:
Jetmax Limited
17/F, Tower 1, Grand Central Plaza,
138 Shatin Rural Committee Road,
Shatin, NT, Hong Kong
After sending it out, can you also give me the airway bill number so I can track the parcel? Thanks for your help.
Regards,
Madmud
quote:
Originally posted by Marshall Johns
madmud,
Do you have a postal code for us to ship this back to you?
The Stomp will be in the mail for you on Monday.
Regards,
Marshall
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madmud
Starting Member
Hong Kong
7 Posts |
Posted - 04/26/2005 : 22:11:53
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Hi Marshall,
Have they sent me it back to me? Can you give me the UPS airway bill number? Thanks.
Regards,
Madmud
quote:
Originally posted by madmud
Marshall,
Thanks for the quick turnaround time.
Did they find out what was causing the problem?
I live in HK, so please send it back to me via UPS. You can send it using my account number: ww016. The below is my address:
Jetmax Limited
17/F, Tower 1, Grand Central Plaza,
138 Shatin Rural Committee Road,
Shatin, NT, Hong Kong
After sending it out, can you also give me the airway bill number so I can track the parcel? Thanks for your help.
Regards,
Madmud
quote:
Originally posted by Marshall Johns
madmud,
Do you have a postal code for us to ship this back to you?
The Stomp will be in the mail for you on Monday.
Regards,
Marshall
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madmud
Starting Member
Hong Kong
7 Posts |
Posted - 05/03/2005 : 00:20:19
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Hi Marshall,
I have received the pedal and it's working fine now. Thanks for your help on this.
Regards,
Madmud
quote:
Originally posted by madmud
Marshall,
Thanks for the quick turnaround time.
Did they find out what was causing the problem?
I live in HK, so please send it back to me via UPS. You can send it using my account number: ww016. The below is my address:
Jetmax Limited
17/F, Tower 1, Grand Central Plaza,
138 Shatin Rural Committee Road,
Shatin, NT, Hong Kong
After sending it out, can you also give me the airway bill number so I can track the parcel? Thanks for your help.
Regards,
Madmud
quote:
Originally posted by Marshall Johns
madmud,
Do you have a postal code for us to ship this back to you?
The Stomp will be in the mail for you on Monday.
Regards,
Marshall
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